The information you need, all in one place!

Our guest services are here to help you with whatever questions you may have.

Whether this is your first time attending the Heartland Conference, or you’ve joined us for too many hog roasts to count, here are some helpful tips to create the greatest two-day experience.

Guest Services

On-site Info

Find out what you need to do once you get here. Learn where to check in, where to pick up your badge, and places to visit during your time here.

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First Timers

Is this your first Heartland Conference? We’ll fill you in on what you need to know about this incredible conference.

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We’ve gathered a list of some frequently asked questions we’ve had over the years. If there’s something on your mind, we may have an answer for you here.

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On-site Info

Once you make it to Heartland Conference, there are some things you’ll need to do—checking in, getting your badge, and picking up some conference swag to name a few. Stop by these locations at the main lobby in the Waterloo Convention Center.

Guest Services Desk

Located in the lobby of Waterloo Convention Center

Visit the Guest Services Desk for:
  • Questions on getting around
  • Schedule VGM campus tours
  • Class schedules
  • Mealtimes and location
  • Lost and found
  • Baggage check

Registration Desk

Located by the main entrance, Waterloo Convention Center

Stop by the Registration Desk for:
  • Check-in
  • Badge pickup
  • Replacement badges

CEU Help Desk

Located in the lobby of Waterloo Convention Center

See the CEU Help Desk for:
  • CEU questions
  • Missed badge scans
  • Accreditation questions
  • Printing class evaluations

Transportation Desk

Located in the lobby of Waterloo Convention Center

Contact the Transportation Desk for:
  • Hotel pick up and drop off
  • Local transportation
  • Social event transportation

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There’s plenty to do while you’re in our hometown. Discover everything that Waterloo has to offer!

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